eLearning Integrator

Summary:

The position of eLearning Integrator is with the IC Axon Division of ClinicalMind, www.icaxon.com. The eLearning integrator participates in the development of e-learning. The incumbent has solid experience with Articulate Storyline 360, Articulate RISE 360, and flexibility to learn other rapid authoring tools. The integrator works within a production team to produce effective high-quality eLearning modules.

Essential skills: Storyline 360, RISE 360 

Responsibilities/daily tasks:

  • Consults with project managers, editors, writers, designers and other stakeholders to create effective, eLearning solutions
  • Builds course modules based on storyboards and client technical specifications
  • Reviews upcoming projects, estimates work and documents interactive requirements
  • Conducts Quality Assurance testing using established guidelines and standards
  • Develops eblasts, web-based demo sites, and maintains corporate website
  • Contributes to the development of best practices
  • Actively seeks improvements and tries new ideas, methods and techniques
  • Assists in carrying out various duties as requested by management

Requirements:

  • College diploma (AEC) in web/multimedia integration or related discipline
  • Minimum of 3 years of relevant experience, particularly with Storyline
  • Experience working with Learning Management Systems, knowledge of Scorm Cloud
  • Knowledge of SCORM standards & specifications
  • Familiar with debugging protocols; able to identify and resolve problems in a timely manner
  • Detail orientated, team oriented, flexible and autonomous
  • Ability to work under tight deadlines
  • Ability to work independently with minimal supervision
  • Excellent organizational and analytical skills
  • Knowledge web development process & web standards
  • Experience in cross-browser/ cross-platform development
  • Familiarity with MS Office Suite (Outlook, Word, Excel, PowerPoint)
  • Languages: working knowledge of English and French

Assets:

  • xAPI/Tin Can, LRS
  • Familiarity or experience with bug tracking & source control (ex: GIT, JIRA)
  • Responsive design
  • Experience with, JavaScript, JSON
  • Adobe Illustrator and Photoshop knowledge
  • Sound/video editing
  • Other rapid authoring tools (Captivate, Claro, iSpring, etc.)

 

 

 

eLearning Developer

Summary:

The eLearning Developer is responsible for the development of eLearning modules through custom programming and development, as well through integration using rapid authoring tools.

Responsibilities/daily tasks:

  • Develops high-quality interactive eLearning modules in Articulate Storyline or other rapid authoring tools ensuring performance on desktop and mobile devices.
  • Develops custom learning modules using HTML5, CSS & Javascript
  • Develops functional digital applications based on client technical specifications and on visual designs created by the lead artist.
  • Ensures learning solutions are developed according to established industry and department standards/processes
  • Collaborates with stakeholders on the project to ensure we recommend the solution that best meets client needs
  • Reviews project requirements, provides feedback and estimates work
  • Researches and maintains familiarity with industry standard courseware development trends and solutions to assess opportunities and applicability to existing tools
  • Optimizes applications for best performance
  • Supports the maintenance of existing online learning content
  • Fosters the sharing and constant evolution of best practices for the rapid authoring tools that we use to develop our training materials

Requirements:

  • Bachelor’s degree in Multimedia, Computer Sciences or in a related discipline
  • Minimum of 5 years’ experience performing web development (frontend and backend)
  • Experience with structured software development methodologies
  • Excellent developing with HTML5, CSS3, Javascript, Vue, LESS, JSON, NodeJS
  • Excellent with solving the challenges of cross browser rendering and cross device performance for both desktop and mobile devices
  • Experience with MVC, OO design
  • Experience with SVN, Git or other source control systems
  • Experience with responsive design
  • Solid experience with e-learning platforms (LMS), AICC and SCORM standards
  • Ability to work independently with minimal supervision and collaborate in a team environment
  • Ability to multi-task and establish priorities for multiple projects at various stages of completion simultaneously to meet deadline
  • Excellent organizational skills
  • Excellent analytic & problem-solving skills: able to identify and resolve problems in a timely manner
  • Effective communication skills (written and oral)
  • Ability to work cooperatively as a team member
  • Familiarity with MS Office Suite (Outlook, Excel, Word)
  • Languages: English and French working knowledge

Assets:

  • Experience with Articulate Storyline or other rapid authoring tools
  • Experience in pharmaceutical, healthcare, and training sectors
  • Agile software development methodologies
  • Familiarity with Azure, MS Teams, Adobe Creative Suite
  • Demonstrated passion for online learning methods, tools and technologies

Competencies required to succeed in the role:

Strong team player, client oriented, strong communication and interpersonal skills, quality oriented. Demonstrates good judgement and effective decision-making abilities. Able to take initiative, use judgement, negotiate, problem solve. Results oriented with ability to establish priorities and to execute.

 

 

 

 

 

Associate Director of Content

The Associate Director of Content partners with the Director of Content to lead the Content development team in a dynamic, fast-paced pharmaceutical sales training agency. The Associate Director of Content is responsible for management of a diverse and creative group of Medical and Project Writers in partnership with Writer Team Leads. The incumbent supports account management responsibilities on key accounts and may lead initiatives that require specific knowledge or abilities. The Associate Director of Content also acts as a subject matter expert (SME) to support business needs.

The Associate Director of Content provides pharmaceutical and disease information to support the Learning and Design team and Sales Directors in developing proposals and participating in pitches. The Associate Director also supports the Content staff in development and delivery of medical training projects. The incumbent will travel as needed to support the teams and clients.

This position draws heavily on the individual’s coaching abilities, business acumen, pharmaceutical and client strategic knowledge, along with excellent interpersonal skills.

Industry and Subject Matter Expertise

  • Acts as an internal and client-facing SME in specific therapeutic areas and client-selling models
  • Provides content development information to Writers, Editors, and Project Managers
  • Provides guidance cross-departmentally on the development of complex training solutions
  • Identifies, makes recommendations, and develops new types of deliverables based on client needs in collaboration with instructional designers and production teams
  • Contributes to the development of client and therapeutic area portfolios in collaboration with Learning & Design
  • Gathers and shares information cross-functionally on pharmaceutical industry news and training trends

Departmental Responsibilities

  • Collaborates with Writer Team Leads in the updating of materials for onboarding, training, and career development of Medical and Project Writers
  • Partners with Writer Team Leads to improve content development processes and standards
  • Leads in demonstrating mindfulness in writer resource assignments with respect to budgeted project hours
  • Ensures best practices in content development and ensures project budgets and plans are met
  • Leads Senior Staff department meetings, department-wide Open Forum meetings, etc
  • Applies information acquired from financial reports and metrics to identify strategies within content development to improve profitability of projects

Staff Management Responsibilities

  • Manages and oversees the development of the department’s writing team and that overall work standards are met
  • Manages and supports Writer Team Leads with daily supervisory and operational needs
  • Acts as advisor to staff and becomes actively involved as required to meet schedules or resolve problems
  • Leads or participates in the training of new Writer Team Leads and Writers
  • Collaborates with the Managing Editor and Director of Content to assign writers to new strategic projects and specific tasks as required; ensures that writers are always assigned to tasks
  • Ensures that writers fulfill project mandates
  • Reviews or assists in the review of training program scripts and ensures content integrity
  • Assists the Director of Content in identifying resource needs and departmental gaps
  • Identifies and addresses areas for improvement of writing skills and access to resources

Corporate Responsibilities

  • Supports corporate initiatives to meet financial and performance objectives
  • Assists in the development of proposals and SOWs (outlines and case studies) and may participate in proposal pitches with the Sales Director
  • Makes project recommendations regarding content and timelines
  • Leads and/or participates in scoping as needed
  • Provides recommendations in the development of company budgets related to assigned staff
  • Participates and contributes in management meetings

Requirements

  • Minimum of 8 years of experience in medical or scientific editing OR equivalent outstanding skill related to medical, pharmaceutical, or instructional knowledge, or creativity in training design, along with a minimum of 2 years of experience in managing staff
  • Postgraduate degree in a bio-science discipline and knowledge of clinical terminology
  • Strong organizational skills, communication skills, and diplomacy
  • Ability to multitask, pay attention to detail, and thrive in a deadline-driven environment
  • Teaching experience or knowledge of instructional design
  • Knowledge of AMA style of writing
  • Computer skills: Word, Outlook, Excel
  • Outstanding knowledge of English (both written and oral); French working knowledge
  • The position requires to occasional travel out of country (US and abroad)

Assets

  • Experience in medical editing/writing for multimedia
  • Project Management skills (PMP, CAPM)
  • Business acumen

Account Manager

Summary:

The Account Manager is the direct liaison for assigned clients. The incumbent works closely with the assigned Sales Director and Management to maintain and enhance client satisfaction on projects, to further support /develop the sales relationship. The role is responsible for maintaining and developing client relationships, delivering projects on budget in collaboration with the team.

 Responsibilities/daily tasks:

 Customer liaison

  • Provides onsite support to existing customers to support the Director of Sales and liaises with the Montreal-team to ensure timely reporting of ongoing projects and business opportunities.
  • Liaises with all stakeholders to validate business need and align solution design.
  • Attends scheduled project team meetings, updates, review sessions, and ad-hoc face-to-face sessions to facilitate the project management process and to solidify relationships with key client contacts and stakeholders, including other agencies.
  • Acts as a main contact for selected projects
  • Provides ongoing communication with the client project team to establish a clear and shared understanding of the requirements for business opportunities with the customer, gathers and shares project materials with the project/proposal team.
  • Responds to clients’ requests for information and project status
  • Provides overall direction for the client services standpoint to the project team
  • Acts as a main contact for selected projects
  • Manages all forms of change requests on projects in collaboration with supervisor and Director of Sales

Project development

  • Takes the RFP, Statement of Work, Contract or Proposal and develops a project plan in accordance with the client’s needs and the project specifications
  • Ensures internal quality reviews on all deliverables, and validates that the product being developed is meeting the project specifications
  • Troubleshoots potential project issues through active communication with the appropriate stakeholders

Budget and invoicing management

  • Reviews budget and billing schedules throughout the project life cycle
  • Assists in carrying out other duties as requested by management

Requirements:

  • Bachelor’s degree in commerce, marketing, or in a related discipline
  • Minimum 5 to 8 years of experience in account management with expertise in managing budgets and account management (ideally 2-3 years in pharmaceutical training)
  • Experience in storyboarding, and web/multimedia production
  • Understanding of multimedia technologies, editing tools, web and development
  • Demonstrated excellence with working with clients and internal teams to build and drive accounts
  • Ability to manage multiple projects and competing deals
  • Competencies required to succeed in this role: client oriented, thrive on challenges, strong time management, organized, negotiation skills, creativity, detail oriented, good team player, good communication and leadership skills, problem solving abilities and stress management
  • Computer skills: Outlook, Word, Excel, PowerPoint, MS-Project
  • Languages: English (written and spoken)
  • The ability to travel to the client sites and meetings, along occasional travel to Montreal is requirement
  • This position works from a home office environment
  • Driver’s license and Passport

Assets:

  • Experience in pharmaceutical, healthcare, and training sectors
  • Knowledge of Instruction Design, eLearning standards and best practices
  • Facilitation skills

 

 

 

 

[DS1]

Visual Design Manager

The Role of the Visual Design Manager 

The Visual Design Manager develops creative concepts and designs for digital training pieces. The incumbent is responsible for staying abreast of design trends and finding ways to incorporate them into the project design and workflow. The incumbent manages the needs and concerns of the Visual Design Team to foster collaboration and productivity.

RESPONSIBILITIES/TASKS

Team Leadership

  • Prepares and presents visual concepts during client meetings and pitches. Coaches the other designers in client presentation skills
  • Manages the operations of the team, in collaboration with the Visual Design Coordinator
  • Inspires, leads, and directs individual designers, working in creative teams through the stages of brainstorming, creative development and project execution
  • Supports the Visual Design team from project concept to completion, including reviewing work, troubleshooting and providing constructive feedback
  • Manages and cultivates the career development of all creative team
  • Participates in the recruiting process for the team

Visual Design Execution

  • Presents creative concepts to project stakeholders and provides artistic direction
  • Leads artistic direction and design during the entire process in order to achieve an innovative, visually consistent high-quality deliverables
  • Collaborates with internal stakeholders to ensure the training solutions meets the client needs: proposals, pitches, creative design concepts, etc.
  • Demonstrates the ability to think on their feet during client meetings to pivot in response to client needs while considering the project’s constraints
  • Presents work and builds cohesion around design direction and execution with key stakeholders.
  • Creates rules and styles for project types, brief partner teams on these rules, ensures consistency and quality benchmarks are met in execution.
  • Drives creative approaches that follow modern design and innovation trends in the industry
  • Ensures high quality user experience design is an integral part of the design process
  • Works with Visual Design team members and promotes knowledge sharing and best practices
  • Guides the creative approach to evolve of IC Axon’s projects
  • Assists in carrying out various duties as requested by management

Requirements:  

  • Minimum of 7 years professional working experience, agency background preferred
  • Bachelor’s degree in graphic design, fine arts or in related fields
  • Strong attention to global visual detail
  • Solid knowledge of Adobe Suite (Photoshop, Illustrator, InDesign, AfterEffects)
  • Strong knowledge and background in UX
  • Capable of clearly articulating concepts to stakeholders with confidence
  • Must demonstrate solid collaboration, passion, professionalism, high creativity, motivation and communication
  • Comfortable working in a fast-paced, deadline-driven environment with changing priorities to meet deadlines (VUCA environment)
  • Understanding of the technical limitations and requirements of each application used for the project
  • General computer skills: Outlook, Word, Excel, PowerPoint
  • Languages: English, French

Competencies required to succeed in the role

  • Be creative, client oriented, team oriented, possess strong leadership and communication skills, be quality oriented, show good judgement and effective decision making abilities, be able to establish priorities, negotiate, problem solve, think strategically, execute, think on your feet, take initiative

 

 

 

  

Medical Writer

The Medical Writer develops content for medical training projects for the pharmaceutical and medical device industries. Collaborating under the direction of a project lead, the project content is developed and referenced according to the project specifications and in partnership with other departments.

Responsibilities/daily tasks

  • Writes medical and scientific training program content for a variety of projects according to client specifications
  • References materials according to internal SOPs and client specifications
  • Works with the project’s Editor to ensure that content follows client specifications, is instructionally sound, scientifically valid, well organized, and grammatically correct
  • Researches medical and client material to ensure content accuracy and relevance
  • Collaborates with graphic artists to produce visuals to complement script
  • Partners with Developers and Graphics Artists to write interactive eLearning storyboards
  • Works with all team members and departments to produce a uniform project

Requirements

  • Graduate degree in medical/life sciences field (e.g., bio-medical field)
  • Minimum of 1 year of experience in relevant science writing
  • Excellent English writing and presentation skills
  • Strong communication and interpersonal skills
  • Ability to meet deadlines and multitask
  • Excellent computer skills: Microsoft Office
  • Comfortable working in a fast-paced, collaborative environment

Assets

  • Knowledge or formal training in medical or scientific writing
  • Prior experience in medical writing
  • Understanding of Instructional Design principles
  • Teaching experience
  • Knowledge of AMA style guide
  • Knowledge of the pharmaceutical industry
  • Member of a writing association
  • Experience in multimedia writing

Medical Editor

The Role: The Medical Editor is responsible for the management and editing of the medical or scientific content in the development of pharmaceutical representation training programs.

 Responsibilities/daily tasks:

  • Prepares the structural development of scripts including the content outline and educational design (the Training Design Document)
  • Conducts background research from medical/scientific and marketing material to ensure content accuracy and legibility
  • Works with the assigned writer(s) to develop the script according to client specifications
  • Trains, motivates, and provides appropriate feedback to writers to ensure that project standards are met
  • Ensures the overall quality and uniformity of writing and instructional design of all projects; ensures that established style guides are followed
  • Edits script and storyboard content for medical and scientific accuracy and relevance
  • Ensures that review procedures are followed
  • Ensures that content budget is maintained
  • Ensures that all copy is properly copy edited and proofed
  • Collaborates with project managers to map out project specifications
  • Interacts with clients in regards to content of scripts and storyboards
  • Manages and prioritizes tasks to meet project deadlines

Requirements:

  • Graduate degree in science/medicine/pharmacology
  • Minimum of three (3) years of experience in medical or scientific editing
  • Knowledge of AMA style
  • Computer skills: Word, Outlook, Internet, Excel, PowerPoint, Reference Manager
  • Outstanding English (both written and oral)
  • Ability to travel occasionally (valid passport)
  • Essential skills for the role: client oriented, strong communication, interpersonal relations, diplomacy, teamwork, multitasking, judgment, results oriented, quality oriented, ability to delegate, emotional intelligence and leadership

Assets:

  • Knowledge of Instructional Design
  • Teaching experience
  • Prior experience in medical editing/writing for multimedia
  • Training in a bio-science discipline and knowledge of clinical terminology
  • Clinical background
  • Project management

Project Manager

Summary:

The Project Manager is responsible for delivering assigned projects on time and on budget, in order to meet the client’s objectives.  This includes the project setup and management of all stages of the project life cycle: timelines, budgets, communications, etc.

Responsibilities/daily tasks:

Project development

  • Takes the Statement of Work, contract or Proposal and develops a project in accordance with the client’s needs and the project specifications
  • Develops and maintains project timelines, budget, resource allocation, and milestones
  • Guides and co-ordinates project activities and staffing on a day-to-day basis
  • Ensures internal quality reviews on all deliverables, and validates that the product being developed is meeting the project specifications
  • Troubleshoots potential project issues through active communication with the appropriate stakeholders
  • Ensures that any project is conducted in line with the standard IC Axon development and validation processes

Customer liaison

  • Provides ongoing communication with the client project team to establish a clear and shared understanding of the requirements of the SOW with the customer
  • Responds to client’s requests for information and project status
  • Manages all forms of change requests on projects in collaboration with supervisor and sales team

Budget and invoicing management

  • Manages and reviews budget throughout the project life cycle
  • Assists in maintaining billing schedules

Requirements:

  • Bachelor’s degree in commerce, information system management, engineering or in a related discipline
  • Minimum 3 to 5 years of experience in project management with expertise in managing budgets
  • PMP Certification
  • Experience in storyboarding or information system design
  • Experience in web/multimedia production: web interface design, sound and video production/editing, animation, programming
  • Knowledge of multimedia technologies, editing tools, web and development tools
  • Skills required to succeed in this role: thrive on challenges, strong time management / able to prioritize, organized, negotiation skills, creativity, detail oriented, good team player, good communication and leadership skills, problem solving abilities and stress management
  • Computer skills: MS Office Suite (Outlook, Word, Excel, PowerPoint) and MS Project
  • Languages: English (written and spoken), basic French

Assets:

  • Experience in pharmaceutical, healthcare, and training sectors
  • Knowledge of eLearning standards and best practices
  • Prior experience with event coordination