Account Manager


The Account Manager is the direct liaison for assigned clients. The incumbent works closely with the assigned Sales Director and Management to maintain and enhance client satisfaction on projects, to further support /develop the sales relationship. The role is responsible for maintaining and developing client relationships, delivering projects on budget in collaboration with the team.

 Responsibilities/daily tasks:

 Customer liaison

  • Provides onsite support to existing customers to support the Director of Sales and liaises with the Montreal-team to ensure timely reporting of ongoing projects and business opportunities.
  • Liaises with all stakeholders to validate business need and align solution design.
  • Attends scheduled project team meetings, updates, review sessions, and ad-hoc face-to-face sessions to facilitate the project management process and to solidify relationships with key client contacts and stakeholders, including other agencies.
  • Acts as a main contact for selected projects
  • Provides ongoing communication with the client project team to establish a clear and shared understanding of the requirements for business opportunities with the customer, gathers and shares project materials with the project/proposal team.
  • Responds to clients’ requests for information and project status
  • Provides overall direction for the client services standpoint to the project team
  • Acts as a main contact for selected projects
  • Manages all forms of change requests on projects in collaboration with supervisor and Director of Sales

Project development

  • Takes the RFP, Statement of Work, Contract or Proposal and develops a project plan in accordance with the client’s needs and the project specifications
  • Ensures internal quality reviews on all deliverables, and validates that the product being developed is meeting the project specifications
  • Troubleshoots potential project issues through active communication with the appropriate stakeholders

Budget and invoicing management

  • Reviews budget and billing schedules throughout the project life cycle
  • Assists in carrying out other duties as requested by management


  • Bachelor’s degree in commerce, marketing, or in a related discipline
  • Minimum 5 to 8 years of experience in account management with expertise in managing budgets and account management (ideally 2-3 years in pharmaceutical training)
  • Experience in storyboarding, and web/multimedia production
  • Understanding of multimedia technologies, editing tools, web and development
  • Demonstrated excellence with working with clients and internal teams to build and drive accounts
  • Ability to manage multiple projects and competing deals
  • Competencies required to succeed in this role: client oriented, thrive on challenges, strong time management, organized, negotiation skills, creativity, detail oriented, good team player, good communication and leadership skills, problem solving abilities and stress management
  • Computer skills: Outlook, Word, Excel, PowerPoint, MS-Project
  • Languages: English (written and spoken)
  • The ability to travel to the client sites and meetings, along occasional travel to Montreal is requirement
  • This position works from a home office environment
  • Driver’s license and Passport


  • Experience in pharmaceutical, healthcare, and training sectors
  • Knowledge of Instruction Design, eLearning standards and best practices
  • Facilitation skills






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