Associate Director of Content

The Associate Director of Content partners with the Director of Content to lead the Content development team in a dynamic, fast-paced pharmaceutical sales training agency. The Associate Director of Content is responsible for management of a diverse and creative group of Medical and Project Writers in partnership with Writer Team Leads. The incumbent supports account management responsibilities on key accounts and may lead initiatives that require specific knowledge or abilities. The Associate Director of Content also acts as a subject matter expert (SME) to support business needs.

The Associate Director of Content provides pharmaceutical and disease information to support the Learning and Design team and Sales Directors in developing proposals and participating in pitches. The Associate Director also supports the Content staff in development and delivery of medical training projects. The incumbent will travel as needed to support the teams and clients.

This position draws heavily on the individual’s coaching abilities, business acumen, pharmaceutical and client strategic knowledge, along with excellent interpersonal skills.

Industry and Subject Matter Expertise

  • Acts as an internal and client-facing SME in specific therapeutic areas and client-selling models
  • Provides content development information to Writers, Editors, and Project Managers
  • Provides guidance cross-departmentally on the development of complex training solutions
  • Identifies, makes recommendations, and develops new types of deliverables based on client needs in collaboration with instructional designers and production teams
  • Contributes to the development of client and therapeutic area portfolios in collaboration with Learning & Design
  • Gathers and shares information cross-functionally on pharmaceutical industry news and training trends

Departmental Responsibilities

  • Collaborates with Writer Team Leads in the updating of materials for onboarding, training, and career development of Medical and Project Writers
  • Partners with Writer Team Leads to improve content development processes and standards
  • Leads in demonstrating mindfulness in writer resource assignments with respect to budgeted project hours
  • Ensures best practices in content development and ensures project budgets and plans are met
  • Leads Senior Staff department meetings, department-wide Open Forum meetings, etc
  • Applies information acquired from financial reports and metrics to identify strategies within content development to improve profitability of projects

Staff Management Responsibilities

  • Manages and oversees the development of the department’s writing team and that overall work standards are met
  • Manages and supports Writer Team Leads with daily supervisory and operational needs
  • Acts as advisor to staff and becomes actively involved as required to meet schedules or resolve problems
  • Leads or participates in the training of new Writer Team Leads and Writers
  • Collaborates with the Managing Editor and Director of Content to assign writers to new strategic projects and specific tasks as required; ensures that writers are always assigned to tasks
  • Ensures that writers fulfill project mandates
  • Reviews or assists in the review of training program scripts and ensures content integrity
  • Assists the Director of Content in identifying resource needs and departmental gaps
  • Identifies and addresses areas for improvement of writing skills and access to resources

Corporate Responsibilities

  • Supports corporate initiatives to meet financial and performance objectives
  • Assists in the development of proposals and SOWs (outlines and case studies) and may participate in proposal pitches with the Sales Director
  • Makes project recommendations regarding content and timelines
  • Leads and/or participates in scoping as needed
  • Provides recommendations in the development of company budgets related to assigned staff
  • Participates and contributes in management meetings

Requirements

  • Minimum of 8 years of experience in medical or scientific editing OR equivalent outstanding skill related to medical, pharmaceutical, or instructional knowledge, or creativity in training design, along with a minimum of 2 years of experience in managing staff
  • Postgraduate degree in a bio-science discipline and knowledge of clinical terminology
  • Strong organizational skills, communication skills, and diplomacy
  • Ability to multitask, pay attention to detail, and thrive in a deadline-driven environment
  • Teaching experience or knowledge of instructional design
  • Knowledge of AMA style of writing
  • Computer skills: Word, Outlook, Excel
  • Outstanding knowledge of English (both written and oral); French working knowledge
  • The position requires to occasional travel out of country (US and abroad)

Assets

  • Experience in medical editing/writing for multimedia
  • Project Management skills (PMP, CAPM)
  • Business acumen

Medical Writer

The Medical Writer develops content for medical training projects for the pharmaceutical and medical device industries. Collaborating under the direction of a project lead, the project content is developed and referenced according to the project specifications and in partnership with other departments.

Responsibilities/daily tasks

  • Writes medical and scientific training program content for a variety of projects according to client specifications
  • References materials according to internal SOPs and client specifications
  • Works with the project’s Editor to ensure that content follows client specifications, is instructionally sound, scientifically valid, well organized, and grammatically correct
  • Researches medical and client material to ensure content accuracy and relevance
  • Collaborates with graphic artists to produce visuals to complement script
  • Partners with Developers and Graphics Artists to write interactive eLearning storyboards
  • Works with all team members and departments to produce a uniform project

Requirements

  • Graduate degree in medical/life sciences field (e.g., bio-medical field)
  • Minimum of 1 year of experience in relevant science writing
  • Excellent English writing and presentation skills
  • Strong communication and interpersonal skills
  • Ability to meet deadlines and multitask
  • Excellent computer skills: Microsoft Office
  • Comfortable working in a fast-paced, collaborative environment

Assets

  • Knowledge or formal training in medical or scientific writing
  • Prior experience in medical writing
  • Understanding of Instructional Design principles
  • Teaching experience
  • Knowledge of AMA style guide
  • Knowledge of the pharmaceutical industry
  • Member of a writing association
  • Experience in multimedia writing

Medical Editor

The Role: The Medical Editor is responsible for the management and editing of the medical or scientific content in the development of pharmaceutical representation training programs.

 Responsibilities/daily tasks:

  • Prepares the structural development of scripts including the content outline and educational design (the Training Design Document)
  • Conducts background research from medical/scientific and marketing material to ensure content accuracy and legibility
  • Works with the assigned writer(s) to develop the script according to client specifications
  • Trains, motivates, and provides appropriate feedback to writers to ensure that project standards are met
  • Ensures the overall quality and uniformity of writing and instructional design of all projects; ensures that established style guides are followed
  • Edits script and storyboard content for medical and scientific accuracy and relevance
  • Ensures that review procedures are followed
  • Ensures that content budget is maintained
  • Ensures that all copy is properly copy edited and proofed
  • Collaborates with project managers to map out project specifications
  • Interacts with clients in regards to content of scripts and storyboards
  • Manages and prioritizes tasks to meet project deadlines

Requirements:

  • Graduate degree in science/medicine/pharmacology
  • Minimum of three (3) years of experience in medical or scientific editing
  • Knowledge of AMA style
  • Computer skills: Word, Outlook, Internet, Excel, PowerPoint, Reference Manager
  • Outstanding English (both written and oral)
  • Ability to travel occasionally (valid passport)
  • Essential skills for the role: client oriented, strong communication, interpersonal relations, diplomacy, teamwork, multitasking, judgment, results oriented, quality oriented, ability to delegate, emotional intelligence and leadership

Assets:

  • Knowledge of Instructional Design
  • Teaching experience
  • Prior experience in medical editing/writing for multimedia
  • Training in a bio-science discipline and knowledge of clinical terminology
  • Clinical background
  • Project management